Waitrose delivery expansion to create 800 jobs

Sky news - Business

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Waitrose says it is to open a third warehouse in London to cope with surging demand for grocery deliveries in the capital amid the continuing coronavirus pandemic.

The John Lewis Partnership said it expected the fulfilment centre, in the Greenford area of west London, would create 800 jobs once completed.

The COVID-19 lockdown since March has forced the supermarket sector to bolster online shopping capabilities to cope with a rising tide of orders.

Waitrose said it had seen online orders surge by more than 100% over the past few months and admitted it had been unable to meet demand within London.

The chain had announced in May that it was to open a second warehouse in Enfield by September.

Waitrose said the third centre, to be operated with logistics specialist Wincanton, would "significantly further increase the availability of delivery slots for customers in and around the capital".

Delivery staff will unpack customers' groceries under the new scheme
Image: Waitrose has committed that at least 25% of orders go to elderly and vulnerable customers

It hoped to have the Greenford site operational in time for Christmas saying that, when completed, it would have quadrupled the number of delivery slots available to customers in London in under a year.

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Waitrose has a current delivery partnership with Ocado but it will be going it alone completely in the autumn as the pure online grocery retailer enters into a joint venture with M&S.

New Waitrose executive director, James Bailey, said: "While we've already pulled forward our online expansion plans by six months we know there are still lots of people who want to shop online with us and currently can't.

"This is especially the case in London, where we've seen a significant and prolonged surge in demand for our online offer. This new centre will help us better serve the London area with a much broader range of slots."

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